Terms of service

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”) and the Electronic Communications and Transactions Act, 25 of 2002 (the “ECTA”) for the supply of goods on karleighking.com

‘Goods’ refers to jewellery in sterling silver, 18kt gold vermeil, & 18kt gold jewellery using semi-precious and precious gemstones.

Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

Please note that these Terms and Conditions contain provisions that appear in similar text and style to this clause and which –

may limit the risk or liability of Karleigh King or a third party; and/or
may create risk or liability for the user; and/or
may compel the user to indemnify Karleigh King or a third party; and/or
serves as an acknowledgement, by the user, of a fact.

If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Karleigh King to explain it to you before you accept the Terms and Conditions or continue using our website. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit, or avoid any right or obligation, as the case may be, created for either you or Karleigh King in terms of the law.

We reserve the right to alter our terms and conditions on occasion. Following these changes, the customers continued use of the website acts as their acceptance of these changes. It falls under the customer’s responsibility to check on any changes to our terms and conditions.

Making a purchase / Agreement

We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted (*international shipping orders will be confirmed via email at karleighkingdesigns@gmail.com to ensure correct shipping charges). Once we have been notified of receipt of payment, we will email the customer with confirmation of order on the email address provided to us. Once we’ve confirmed and accepted your order, a legally binding contract is entered into between us and the customer. We currently only accept manual EFT payments. Banking details will be provided once an order has been confirmed. Orders will begin their fulfilment process once payment has reflected in our account. If you would like to cancel an order once you have already made payment, please contact karleighkingdesigns@gmail.com for a refund.

Pricing and Promotional codes

All of our prices are given in ZAR in South Africa, or your country's own currency depending on the country you are viewing our website from. We may occasionally offer promotional discount codes which that may apply to any or specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.

Cancellation by us

We reserve the right to cancel a transaction between ourselves and the customer for the following reasons:
as we only source very limited amounts of the materials we use, we may have insufficient materials to make an item that has been popular.

If we do cancel an order, the customer will be notified by email or telephone, and the customer’s will receive a full refund via EFT, if payment has already been made. We will not be obliged to offer any additional compensation for disappointment suffered.

Liability

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of services and/or Goods on our Website(s). However, should there be any errors of whatsoever nature on our Website(s) (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

Subject to goods that are defective or have a manufacturing fault, if the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email (karleighkingdesigns@gmail.com) within 14 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don’t receive the items you ordered from us within this time frame (usually 5-7 working days) from processing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
make good any shortage or non-delivery
replace any damaged or defective items
refund to you the amount paid by you for the items in question. This excludes the delivery charge.

We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the item(s) has been worn.

We cannot be held responsible for any delays in delivery once the items have left us and are in possession of Aramex.

Country of domicile

This website is governed by the laws of South Africa and Karleigh King chooses as its domicilium citandi et executandi, the below address, for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Karleigh King contact details

Company Physical Address: House 51, Rand Refinery Estate, Refinery Road, Germiston, Gauteng, 1400.
Email: karleighkingdesigns@gmail.com
Telephone: 072 884 3831